Managing Business Activities to Achieve Result

Question 1: Evaluate the interrelationship between the different processes and functions of the organization.Justify the methodology to be used to map processes to the organizations goals and objectives.Evaluate the output of the process and the quality gateways. Answer 1: Executive Summary This paper elucidates the way in which "Asian Paints Ltd." perform their abilities in Indian and in worldwide business focuses. The task consolidates the going hand in hand with subjects:Focuses and goals influencing the structure, lifestyle and association methods of "Asian Paints"Districts of responsibilities and useful game plan of "Asian Paints"Quality control routines and systems to watch fitting system to overhaul progressive execution at "Asian Paints",Wellbeing security principles at "Asian Paints Ltd."The Purpose and purpose of the task is To make new courses of action which would help "Asian Paints Ltd." to enhance their execution in close-by and in worldwide markets To give a knowing of the fitness remembering the final objective to handle the exercises in the association office to enhance their execution and execution. To make effective arranging, on how the organization of "Asian Paints Ltd." can enhance the association strategies. To give a knowing of how the utilitarian arranging capacities can give an alternate looks so it achieves the change of the association. To consider how best quality is of key centrality in displaying new top quality examinations, strategies and frameworks. To Indicates how security oversees in an office can be redesigned in better ways. Introduction "Asian Paints Ltd." is the India's greatest shade relationship as a rule society industry and a normal relationship on the stock exchange at BSE being its standard, which offers in progress enhancing covers which infers that they are into additional industry who offers into creation the consequence of the vital business (Asian Paints, 2015). "Asian Paints Ltd." lives up to expectations in 22 nations and has 30 shade creation work places on the planet upkeep buyers in abundance of 65 nations. The affiliation was joined in the year 1942. "Asian Paints Ltd." have liberally robotized its abilities in India using the creative course of action gave by SAP and i2. It helped the affiliation drive preferences of speedier business examination for better choosing (Viva Books Private Limited, 2009). Affiliations are dealt with in a couple of unique courses, based on their targets and lifestyle. The arrangement of an association will comprehend the course in which it offers and its adequacy. Stru cture allows the responsibilities for various idiosyncrasies and routines to be unmistakably doled out to unique divisions and workers (Mullins, 2007). The control of "Asian Paints Ltd." has realized a later various levelled structure from the year 2007 making behind their high power asked for framework where it was concentrated and paperwork was given. On the other hand it is right away the control who has executed a more decentralized framework and a slimmer structure which is more versatile in satisfying desires and it is dealt with as shown by what each area or division does. By having this kind of legitimate framework the issue of relationship by system for overviews from workers is settled, also the structure grants mix performing of division which allows in better settling on decisions and important information from the experts are considered. The last yet not the smallest it allows the association to consign procedure to the lessened level that are prepared to take responsibilities and needs to get the ends of the line of the associations, which makes the association best suitable (Cultural Aspect, 2008).The system applying is a conspicuous help which helps in understanding the work method for "Asian Paints Ltd". The achievements of any association relies on upon the capacity to partner the vital contrivances and the key exercises of the association. Technique mapping is a strategy where an association process or work methodology is changed into a self-evident, unmistakable game plan. The achievements of any association relies on upon the capacity to partner the vital contrivances and the key exercises of the association furthermore how frameworks and exercises interrelate and the online stream of the system (Miller, 2004). The procedures which are needed to the affiliation's goals and targets are RD division in light of the fact that this has incited perform affiliation's destinations and goals by showing an alternate thing consistently which is the first goal purpose behind the firm. Exchange systems which are needed to affiliations destinations and expectation is CRM division. This is one of the allotments which they have in a general sense upgraded in "Asian Paints Ltd". They presented programming like SAP, I2 and ERP which has provoked finishing their activity of making a prompt association with the client and upgrade client care. It is a direct result of that "Asian Paints Ltd" has get over the issue of not having sufficient information to regulate client information. "Asian Paints Ltd." has always endeavoured to fulfil all the parts of their target advertisement since the start. "Asian Paints" has always managed a top high gauge of things organizations. They have shown new things some of the time for their customers. All the new destinations presented by the control of "Asian Paints Ltd." fulfil the necessities of "Astute (Specific, Measurable, Achievable, Results-organized Time bound)". The result of any business frameworks are concentrated around destinations and segregating accomplishment perspectives.Some of CSF remembering the final objective to bring particular astounding result exercises which brings about social occasion the result need of the firm:SAP writing computer programs was an example in APL in perspective of which they end up ready to handle client data control with more conspicuous presentation more expected aftereffects of client needs are being pulled in.Sweeping measure of things has ensured that APL has taken most grouping of business zone which realizes be their magnificent result need.They are starting now the most important mixture of thing profile in the matter of shade, substances, and Material produces.The other CSF is lower throughput time where how heaps of your imperativeness and effort is being taken to complete unit of thing from unrefined material to finished thing. Moreover APL has continually conveyed things expediently which timescale of scattering system is furthermore gotten. Question 2: Design plans which promote goals and objectives for own area of responsibility.Write objectives which are SMART based to align people and other resources in an effective and efficient way.Implement appropriate systems to achieve objectives in most efficient way on time to budget and meeting organisational standards of quality?Carry out work activities meeting the operational plan through effective monitoring and control Answer 2: The reason it has chosen this definition of own area of responsibility because there has been a recent development in the process of CRM (SAP) and as well as it was closely linked to the CRM process of Asian paints. The development of CRM was huge success for Asian paints because APL first piloted the process of SAP (Project Tantra) which saw a huge response in base country and then expanded their SAP process to the international operations which was further saw rise in the revenue generation faster customer acquisitions.The areas of responsibilities of Asian Paints are Internal External customers, Customer orientation, Market Research, Product development, and time management and CRM.Asian Paints have both internal and external customers in their organisation, e.g. of internal customers to Asian Paints are Suppliers, workers, stakeholders etc. Whereas external customers are those people who help the organisation to meet its objectives who work for the organisation externally. For example Customers, government, market agencies etc. Asian paints follow a market driven/ led business. Asian paints bestow their resources in order to satisfy their customers. Whereas the other area of responsibility of Asian Paints is product development, where they carry out strategic analysis for reviewing their existing plans and identifying newer opportunities and risk associated. Out of the two main forms of strategic analysis i.e. SWOT Analysis and Ansoffs matrix, Asian Paints uses Ansoffs matrix as their model to review their product development (Papers4you.com, 2008).The purpose of product development is to draw new customers and maintain existing customers. Asian paints has made many product developments like in the category of wall paints it has developed emulsion paints which are washable called Tractor and acrylic emulsion. Asian paints royal was also a product development strategy which has helped them to gain potential new buyers. Planning is the keystone for any business in order to achieve its objectives. The functions of organising, leading, and controlling carry out the decisions of planning. Although some environments are less predictable than others, all organisations operate in uncertain environments. For an organisation to succeed, management somehow must cope with and adapt to, change and uncertainty. Therefore, for Asian Paints planning is the only tool management for them to adapt to change in their organisation and succeed in the future. Planning helps Asian Paints to define its purposes and activities. It enables them to set performance standards so that results can be compared with the standard to help managers to see how the organisation is progressing towards its goals (David, 1983).Actions are specified, chosen means to achieve the objectives. The chosen course of action is to install SAP and ERP softwares systems in the organisation nationally and internationally. Resources are those factors of production which will help them to initiate the implementation process as well as getting acquainted to the newer technology in the organisation for e.g. Land, labour capital and enterprise of Asian Paints. Finally the implementation process is where it involves the assignment and direction of personnel to carry out the plan.As stated above in one of the Business Objectives that Asian Paints objective is to improve CRM for the year 2011, they came up with higher end technology of SAP and ERP management software where they have significantly improved their CRM and have managed to achieve their goals and objective with the help of this process. Asian paints realized that the firms long term growth depended on their ability to forge even closer ties to the end consumers. It has drawn a business plan of CRM SAP process for APL in designing a business plan in order to promote goals and objectives.Asian Paints own area of responsibilitys plan is to improve CRM process in the organisati on with the help of the above mentioned elements of planning will help them to gain their corporate objective. CRM is crucial procedure in light of the fact that it helps worth to the association and it allows to enhance association is a successful way. As it depicted over that "Asian Paints" perceived that the affiliation's tough headway relied on upon their ability to make much closer relationship with the end customers (Arthur C. Beck, 1983).A diminishing closer connection to the end customers was the reason behind showing a prerequisite for more answer for their home craftsmanship needs. "Asian paints" associated with move from thing centred era to organization based creation and they began the CRM technique with the support of "Asian Paints" home colour range.The choice of SAP Net Weaver system in their association was to get over the snag, with the help SAP application "Asian Paints" were skilled fulfil all the necessities in their association furthermore blend with SAP Net Weaver association sagacity would safeguard them draw out more private study which would make a more incite connec tion to the clients.They foundation the whole new SAP association methodology with client affiliations centre that get phone calls from clients and thereafter ahead the motivation to an exchange additional association "Asian paints". Starting there they will successfully pass the unpretentious components to the offering partners groups who bring a meeting with the client and give the purposes of enthusiasm to Connection accomplice who go to the client property for site study and ahead the motivation to Asian Paints colour world for picking limitless, it further goes to the foreman for getting the paints through "Asian paints" intermediaries who resources the paints for "Asian paints". Last yet not the base it withdraws to the Connection division who performs the masterpiece framework at the clients place with the accreditation (Doran, 1981).To apply appropriate structures to get the goals in best course on a chance to arrange and social affair definitive necessities of top quality, it has picked the Project Management contraption to apply suitable requirements.An endeavour is a prohibitive push to make a set of deliverables inside obviously brought up time, esteem and top quality imprisonments. Assignments differentiate so much that they are tricky to centring. Work is a select meander which has a beginning and an end date, performed by people to meet made ends of the line inside a parameter of quality standard and quality (Buchanan, 1992). "Asian paints" partake in two exercises. To make something else they are Style Growth Developing Requirements. "Asian paints" systems on things which are industry take things. In this circumstance the association first reports that thing arrangements could improve if something else were made to entice their clients. In the wake of undertaking the asking about the business the RD Division of "Asian paints" set up the subtle elements of the things. Quality Included Sequence of "Asian paints" has the strategy where they buy unrefined substance from their suppliers of remarkable necessities and they create things with inconceivable worth (Basu, 2004). Question 3: Design system to manage and monitor quality standard specified by the organisation.Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process.Recommend improvements which align with the organizations objectives and goals and which results in improvement?Report on the wider implications of the proposed changes within the organization? Answer 3: In today's existence "Quality" has transformed into the most basic viewpoint in recognizing the affiliations parts to stay in this intense business. Top mind blowing quality things lead to client a fair reputation and fulfilment. These, hence make do it again arrangements, dedicated customers and customers. (Juran, 1999), has portrayed phenomenal quality as health for usage and it has two parts, for instance, mind blowing high gauge of arrangement and unprecedented high bore of conformance.For Quality of Conformance "Asian Paints" affirms that the requirements of the made things or organizations doesn't have any issues in the complete things. Quality Guarantee "Asian Paints" makes without question that the things are conveyed of amazing essentials because of the examinations that have been made far. In "Asian Paints" Quality Guarantee is setting and enduring to those necessities all through the association and confirming that they are consented to so client thought is obtained. The Q A division first commitment of weighing is in Provider phenomenal quality confirmation, wherein the supplier ensures the inconceivable high gauge of unrefined material gave and licenses the client access while the things are being made. The benefit of using this sort QA system is to remove things inward examination and saving stores of cost and time in stream delivering (Burke, 2007). For "Asian Paints" top quality control is the technique for them and additionally its a nonstop appraisal of their procedure. As said before in the above request that TQM is a viewpoint for dealing with an association in a way that allows it to fulfil stakeholder's necessities and premonitions suitably.It is said that TQM is especially tricky to satisfy if the progressive lifestyle case in point expressing, obsolescent, subcultures etc. don't work in whole solidarity then the whole framework which is being approved is in issues, consequently at "Asian Paints" their stress on altering lifestyle passes on top quality to check nonstop after and advancement of the system (Asian Paints, 2015).It may need to suggest "Asian paints" to look at "Six Sigma" thought in light of the way that it is a framework that usage to enhance the result high top nature of a technique. It start towards accomplishing the ends of the line and reason, gainfulness processing, strategy update. It joins all the as sociation frameworks makes the association work towards the zero issues. If "Asian paints" utilizes this contraption of top quality update it will engineer the affiliation's inspiration and objectives. It has given fundamental accomplishment variables to legitimize his picked of six sigma device of top quality change. The purpose of having six sigma is to redesign the association methodologies in the association and slaughter issues in the association with the objective that the association is more effective and sufficiently capable to achieve its customer essentials (Bain, 1983).This paper inclination to propose "Asian Paints Ltd" to settle on six sigma gadget of worth change in light of the way that it helps the relationship to decrease the collecting issues, enhance the association viability, and overhaul the capability and benefit of all abilities to fulfil the needs and targets. The fundamental limit of six sigma is to fulfil the client need, overhaul client shielding and enhan ce association things and organizations (Adams six sigma, 2003). Question 4: Carry out risk assessments as required by legislation, regulation and organizational requirements ensuring appropriate action is taken?Demonstrate that health and safety regulations and legislations applicable in specific work situations are correctly and effectively applied?Carry out a systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant?Carry out practical applications of health and safety policies and procedures in the workplace? Answer 4: Wellbeing and Protection regulation can be depicted as, sorted out exercises and systems for choosing office dangers and lessening wounds and contact with destructive circumstances and fixings. It moreover contains get ready of authorities in scene security, event reaction, basic planning and use of wellbeing clothing and devices.A threat evaluation is an essential action in guaranteeing masters for "Asian Paints" and its business, similarly with act depending upon the law set by the organization. For "Asian Paints" it swears up and down to them to remain centrepiece which is a subject in work space the ones which causes issues. In a couple of circumstances clear exercises can without a doubt regulate dangers, for example, instantly washed surfaces keeps masters from dropping on the floor or keeping the vehicle safe devices being reliably given higher and surprising materials from sidestepping the workers not getting used and saving the workers from hotness shafts conveyed out by the machines.The standards do envision that every association will practice yet they have to see the security of agents and also amass free to move around at will. It has seen the affirmation order according to the Industries showing of 1948 for security and flourishing of the labourers joined with "Paint Industry".To bring out a deliberate evaluation of legitimate affirmation principles and system it has pulled in a protection tenets which is trailed by "Asian Paints Ltd".It considers that "Asian paints" are continually arranged to agree to the change and make these movements in their association. Separating the force of protection rules it is essential for "Asian Paints" to know whether they are convincing and sufficiently affirmed to practice affirmation control in their association.It will now portray the quality of protection tenets at "Asian Paints" with the zones it needs to overhaul. It has tagged quite recently the inconspicuous components which he acknowledges update are to be made.According to the paper, the other wellbeing and security technique which needs to basically to be used is the Work supplies and equipment. The organization should have a concurrence with the current venders who are giving the quarterly reports of the backing of the rigging or they should start managing at the motivation behind obtaining new contraption in the relationship by having an early contract with dealer for upkeep or supplanting old with new machines.Last yet not the scarcest the practical application of Fire and impact show of wellbeing and security in "Asian paints" could be conceivable by having month to month b last false infiltrate which will make the association use the fire extinguisher, which will keep it from getting slipped by and quality for money is emulated. Conclusion "Asian paints" are an association that has being working in India for latest 30 years and also worldwide with complete 22 limits generally. It has determined how the interrelationship between assorted strategies has provoked satisfying business ends of the line and objectives. From that point on it has said the spots of responsibilities and valuable game plan of the association and how they can be made strides. Despite it has said how "Asian Paints" have prepared to watch fitting frameworks of quality strategies to have the ability to enhance various levelled viability. Last yet not the scarcest it has said how "Asian paints" have dealt with certification in the working environment. References Adams six sigma, 2003. Benefits of six sigma. Arthur C. Beck, E. D. H., 1983. Positive Management Practices: Bringing out the best in organisation and people. San Francisco: Jossey- Bass. Bain, D., 1983. The productivity Prescription. In: The managers guide to improve productivity and profits. New York: McGraw- Hill, pp. 119-27. Basu, R. 2. ,., 2004. Implementing quality, Boston, MA, United States of America: Cengage learning EMEA. Buchanan, B., 1992. Fundamentals of project management. 1st ed. New York: s.n. David, A. F., 1983. Strategies towards political pressure: A typology of firm responses. Academy of management review, 71-78. Doran, G. T., 1981. Theres a SMART way to write managements goals and objectives. Management review, 70(11). Juran, 1999. Juran Quality Control Handbook. 5th ed. s.l.:McGraw-Hill International. Miller, A., 2004. Strategic management. 2nd ed. New York: USA: s.n. Mullins, L., 2007. Management and organizational behaviour. 8th ed. s.l.:Pearson education ltd. Viva Books Private Limited, 2009. Business essential: Management. 1st ed. London: BPP learning media. Managing Business Activities To Achieve Result Questions : (A) Develop a report as required below : 1. After going through the organizational structure and the existing culture in ABC Company, identify all major positions in the departments and draw an organizational chart to support your answer. 2. List and identify the relationships between different functions/processes and explain the different functions and processes. 3. List the key aims, objectives and mission of ABC Company and draw a process map for any one of the functions. 4. Evaluate the elements required to build a quality gateway, which focuses on the output of theprocess. 5. Design a plan to promote goals and objectives for ABC Company to ensure plans are consistent with legal, regulatory and ethical requirements. 6. Write, using SMART objectives, your recommendations relating to the alignment of people and other resources, in an effective and efficient way. 7. Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality. 8. Carry out work activities meeting the operational plan through effective monitoring and control. (B)Develop a report as required below : 1. Explain the systems required to manage and monitor quality standards of ABC Company. 2. Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process. 3. Recommend improvements which align with the organisations objectives and goals and which results in improvements. Highlight the elements of your plan which are going to bring continuous improvement in the system. 4. Write a brief report on the wider implications of proposed changes within the organisation. 5. Advice on how to carry out risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken. 6. Demonstrate the correct and effective application of the health and safety regulations and legislation applicable in ABC Company. 7. Carry out a systematic review of organisational health and safety policies and procedures in order to ensure they are effective and compliant. 8. Advise on how to carry out the practical application of health and safety policies and procedures ABC Company. Answers : (A) Major positions and organizational chart There are plenty of positions available at ABC company. Each position in the company plays a different role. Few of the positions that are very actively involved in the business process are as follows: - Recruitment Associate Recruitment Executive Recruitment Team Lead Recruitment Manager Client coordinator Resource management executive Sales Executive Sales manager Relationship manager Directors Human Resource executive Human Resource Manager Finance Executive Finance manager System Admin IT manager Organizational Structure is attached separately. Relationship between different functions In ABC company, there are five major functions and they Recruitment, accounts, sales, HR and IT. The recruitment team works independently but they are dependent on other teams for various things. The recruitment team will meet up with the HR professionals to understand the various policies that can be beneficial to them. On the other end, they will interact with the accounts team so that they can get details regarding their salary, advances and also taxes. Lastly, they will interact with the IT team if any problem in their computer arises. The sales team will work directly with the management and their main job is to get in resources for the growth of the organization. The sales team works with the accounts team so that the invoice details of each client can be shared to the accounts team. The sales team will have a complete idea about the business that is expected in the near future and hence, they will share their plan with the HR team. The HR team in turn will hire the resources, quite in advance, so that the business is not affected. The HR team will interact with all the teams so that they can share the employment policies with all the employees. The attendance data will be sent by the HR team to the account team and hence, they both will have to work cordially. The HR team will also conduct soft skill trainings for the recruitment executives and recruitment associates so that they can interact with the client and also improve on other fronts. The accounts team will be taking care of payroll and hence, the employees in the organization will coordinate with the account team for any queries with regards to salary and taxation. The interaction between the account team will be very less with the employees but they will interact with the management on daily basis so that they can get idea about the invoices and also the new clients. Aims, Mission and Objectives of ABC company and process map of recruitment process There are various aims, missions and objectives of ABC company but just like all the other companies, they want to excel in the field that they have chosen. Few of the aims, mission and objectives that have been formally set by ABC company are as follows: - 1. The company wants to have its presence in multiple industries so that the organization can be known among clients from different industries. 2. The company wants to increase contract recruiting as the revenue generated from contract recruitment is more than that of permanent staffing. 3. ABC company wants to be a trustworthy company for the candidates as well as the clients. This will help the clients to trust the company and on the other end, the candidates will also trust the company. 4. ABC company wants to provide a safe and healthy working environment for all the employees in the organization. This will help the employees to stay back longer with the organization. The process for the recruitment is as follows: - Receive job description from the client Confirm if the candidates are available in the market as per the clients requirement. Give confirmation to the client Look for resumes on job portals, social media and internal database Shortlist resumes Call candidates Line up the interested candidate for an interview at ABC consultants Shortlisted candidates can be lined up at the clients place Follow up with the client for interview feedback Communicate with the candidate If the candidate accepts the offer then the position is closed. If not then the recruiter will have to look for replacement. Follow up with candidate till the date of joining If the candidate joins then the position is closed. If not then the recruiter will have to look for some other replacement. Elements required to built quality gateway Few of the elements that will help ABC consultants to built quality gateway are as follows: - 1. Most of the processes should be automated so that the manual errors can be reduced. 2. Internal database is a must for ABC consultants. The internal database should be build over the period of time. This will help the organization to have access to resumes which other similar companies dont have. 3. An internal portal for communication with the client will be very helpful. All the interaction between the client and the client coordinator will be recorded in the portal and hence, changes in the process of ABC company can be made accordingly. Plan to promote goals and objectives Few of the ways by which the goals and objectives of ABC company can be achieved by way of considering the legal, regulatory and ethical requirements are as follows: - 1. The employees in the organization should be paid as per the industry standards so that the company doesnt get into any legal complications. This will help the company to retain the employees in the company. 2. Process documents should be in place so that all the resources in the organization can go through the documents. This will help all the resources to strictly follow the process. 3. The employees in the organization should be paid for overtime. This will motivate the employees to work overtime when there is a project requirement. 4. Workforce planning should be done in advance so that none of the clients are dissatisfied due to lack of resources. The human resources team should train the resources as and when they are free so that the free time of the resources can be utilized. SMART objectives for ABC company Few of the smart objectives that would help the company to be competitive in the market are as follows: - 1. The recruitment cycle time should be reduced by 15%. This objective can be achieved by doing simple things like improving the job description or by training the recruiters. Appropriate job description will help the recruiter to attract the right candidates. Similarly, training the recruiters will help the recruiter to attract the right candidates only. 2. E-recruitment should be in place so that the recruiters can share complete information about the candidate to the client. Similarly, the client should upload the feedback on the portal so that both the companies can have complete information about the candidate who has gone for the interview. 3. Employee engagement in the organization should be increased. Increase in the employee engagement will motivate the employees to stay back with the organization. Due to attrition, the organization is losing the money that they are investing on the employees but with the help of employee engagement activities, the employee retention can be increased. To understand the employees better, the organization can undertake employee engagement survey at regular interviews. 4. The bullying and harassment issues in the organization should be reduced. It is very important to identify the problems that employees are facing and then accordingly, it should be sorted. Identifying these kind of issues will help the employees to address these issues to the management. Ways to achieve financial objectives and quality standards The management will decide on certain systems so that the financial objectives and the quality standards can be met. Few of the ways by which the financial objectives and the quality standards of ABC Company can be met are as follows: - 1. The interim financial statements of the company should be reviewed in timely manner so that even the slight deviations can be noticed at the earliest and actions can be taken accordingly. 2.The company should decide on the revenue that they should generate for the particular quarter. If there is a deviation then a comparison between the actual revenue and the predicted revenue should be done. The mistakes can be corrected in timely manner. 3. A quality assurance team should be set in the organization so that they can take of the quality that is achieved and standards that havent been achieved. This will help the recruiter to strictly follow the guidelines rather than that of being casual with regards to the quality standard. 4. All the government and legal standards will have to be followed by the organization. The management can hire a legal consultant who can take care of the legal requirements of the business. This will help the business to be free from legal complications which may spoil the reputation of the organization in the market. Work activities meeting the operational plan Few of the work activities that will help the organization to achieve the operational plan that has been decided by the management are as follows: - 1. The manager should supervise the activities of the team members. It is very important for the managers to actively supervise rather than that of just waiting for the end result. If the end result is not appropriate then the management will not be able to make the changes and the manager should track the performance of each of the resource on daily basis. 2. Each of the work assigned to the employees in the organization should be time bound. This will help the employees in the organization to stick to the timeline and in case, if the deadline is missed the employees will have to justify. (B) Systems required for managing and monitoring quality Quality management system should be implemented in the organization so that the quality that needs to be achieved can be measured. QMS will help the employees to understand what is expected out of them. It will clearly explain the goals and objectives that need to be achieved. It is merely impossible for the manager to set goal for all the employees in the organization and hence, that will be taken care by the QMS. A strict culture will be followed in the organization so that the new employees in the organization need not be taught regarding what should be done and what should be avoided. Creating culture of quality Quality culture will have to be built in the organization so that quality can be maintained in the organization. Few of the ways by which quality culture can be build at ABC company are discussed below. Leadership is one of the first things that need to be considered while talking about quality. The leader in the organization should be such that he should motivate all the employees to strictly follow the quality standards in the organization. The employees in the organization will have to be involved in the process improvement. This will help the employees to be motivated and hence, they will themselves be concerned about the quality that they need to deliver. Recommendations for continuous improvement Continuous improvement will help the organization to achieve the goals and objectives that they have set forth. Few of the recommendations that would help the organization to improve are as follows: - 1. Training should be provided to employees on continuous basis so that they can be updated with the current policies of the organization. 2. A open house meeting should be conducted on monthly basis so that the employees are motivated to share their opinion and suggestions on various processes. This will help the organization to improve. 3. The clients should be the ultimate focus for the organization. The clients requirement should be reviewed at regular intervals. Similarly, the offerings of the competitors should also be reviewed. Changes proposed at ABC company Few changes are proposed in the company and this will help the company to improve. Few of the changes that would help ABC Company to be competitive enough in the market are as follows: - 1. Manpower planning should be undertaken in the organization. Plenty of employees have left the organization and hence, this has leaded the client dissatisfaction. Manpower planning will help the organization to hire at the right time. If the management thinks that they dont want the existing employees then the organization can opt for VRS. 2.Ideas should be the key focus of the organization. All the managers at ABC Company should be asked to take a brain storming session so that the employees in the organization can share their thoughts and ideas on different processes. The managers should note down all the ideas and share the same with the management. 3. The organization can enter to other areas as well. The organization to start taking up HR outsourcing work. Plenty of organizations are outsourcing the HR work so this will help the organization to generate more revenue. To make this plan successful, the organization will have to hire manpower as the recruitment team may not be aware of activities like payroll and employee engagement. 4. As of now, ABC company is present in only one country. There are plenty of ways by which they can expand. ABC company can enter into developing countries as the number of companies in those countries are increasing. This will help the business to generate more revenue. The management will have to plan on the country that has the potential to grow so that they can accordingly enter the foreign market. Risk Assessment Risk assessment is a five step process so that needs to be followed accordingly in the organization. The risk assessment at ABC company would be as follows: - 1. The risks will be identified so that the risk plan can be accordingly prepared. The possibilities of fire accident, employees getting injured or anything else will be identified so that action can be taken accordingly. 2. The employees who may get harmed if a particular risk takes place in the organization. The employees who may seem to be hurt should be protected so it is very important to plan the risk management accordingly. 3. The risks that have been identified should be evaluated. Evaluating the risk will help the management to understand if the possibilities of the risk can be eradicated or reduced. If possibilities of risks can be eradicated or reduced then actions will have to be taken accordingly. 4. The identified risk and other details pertaining to risk should be documented so that action can be taken accordingly. This will help the organization to improve. 5. The risk assessment that was conducted should be reviewed again so that the management can be sure that they havent missed out on anything. Application of health and safety regulations It is the responsibility of ABC Companys management to take care of all the employees. Few of the health and safety regulations that need to be taken care by the management are as follows: - 1. First aid training should be given to all the employees on the floor. This will help the employees to be safe. The employees cannot be dependent on the doctor at all point of time so necessary basic training should be given to employees. 2. A register should be maintained wherein the employees and the medicine that they have taken from the office should be mentioned. This will help the management to understand the use of medication in the office place. All the medicines which are required regularly should be stocked. 3. The employees should be given training for fire fighting and other emergency situations so that they can help themselves rather than that of waiting for the external help to arrive. This can save the organization from the loss that they are going to make. Reviewing the health and safety regulation Few of the ways by which the health and safety regulation at ABC company can be reviewed are as follows: - 1. Safety audits should be conducted so that the management of ABC company can be sure of all the health and safety regulations in place and if anything is missed then that can be implemented. 2.The management of ABC company should hire external auditors who is very much familiar with the audit process so that things can be in place. 3. The OHS team at ABC company should maintain a checklist so that they can be sure that they are achieving everything and not missing out on anything. Practical application of health and safety policies and procedures Few of the ways by which the health and safety policies and procedures are implemented in the organization are as follows: - 1. The employees should be made aware of the health and safety hazards that they may face while they are in the organization. This will help the employees to take preventive measures. If the employees arent informed then they may not be ready to act when the situation arises. 2. Training should be given to employees regarding the activities that they need to undertake while an emergency situation. The employees should be made aware of the location wherein the medicines are available and also the places wherein safety equipments like fire extinguishers and other such things are available. This will help the employee to act immediately. 3. The employees should be given training and to verify the effectiveness of the training, an examination should be conducted. The examination should be based on health and safety trainings that have been conducted. If the employee fails in any one particular area then they will have to be trained again so that the management can be rest assured that all the employees are safe. 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